Refund policy

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Returns & Exchanges Policy

At Bella Twirls, we want every little one to feel beautiful, comfortable, and ready to twirl. If something is not quite right with your order, we are here to help.

Returns & Exchanges

We offer a 14-day return or exchange window from the day your order is received.
To be eligible for a return or exchange, the item must be:
  • unworn and unused
  • in its original condition
  • with tags attached
  • in its original packaging
  • accompanied by proof of purchase.
Items sent back without first requesting a return or exchange will not be accepted.

Size Exchanges

If the size is not perfect, we are happy to offer an exchange for another size, subject to stock availability.
Exchanges are processed once the returned item has been received and inspected.

Returns for Store Credit

For eligible change-of-mind returns, we offer Bella Twirls store credit. Store credit does not expire and can be used toward another dress whenever your little one is ready for her next twirl.
We do not offer cash refunds for change-of-mind returns.

Damaged, Defective, Incorrect, or Misrepresented Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or misrepresented, please contact us within 48 hours to 3 days of delivery at info@bellatwirls.com.

Please include your order number and clear photos of the issue so we can review it quickly.
If approved, we will offer a suitable resolution, which may include a replacement, exchange, repair, or refund to the original payment method.

Refunds

Refunds to the original payment method are only offered if:
  • the item arrives damaged
  • the wrong item was delivered
  • the item is defective
  • the item was misrepresented
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to post the refund.

Non-Returnable Items

We cannot accept returns or exchanges on:
  • items that have been worn, used, washed, altered, or damaged after delivery
  • items without original tags or packaging
  • items returned outside the approved return window
  • personalized or custom-made items
  • intimate accessories
  • sale items or gift cards

Security Tag Notice

To protect the quality of our occasion wear, some Bella Twirls dresses may include a visible security tag. Items must be returned with the security tag attached and unbroken. If the tag has been removed, cut, or tampered with, the return or exchange may be refused.

Cancellations

You may request an order cancellation before the item has been fulfilled or dispatched. Once an order has been processed for shipment, we may be unable to cancel it.

How to Start a Return or Exchange

To start a return or exchange, please contact us at:

Trade Name: Bella Twirls
Trade License Number: 55684
Phone: +971 50 260 0929
Email: info@bellatwirls.com
Address: Dubai Al Barsha, United Arab Emirates

and include:
  • your order number
  • item name
  • reason for return or exchange
  • clear photos, if the item is damaged, defective, incorrect, or misrepresented
We will review your request and guide you through the next steps.

Bella Twirls Promise

We are committed to making every Bella Twirls experience feel thoughtful, clear, and caring. If you need help choosing a size, exchanging a dress, or understanding our policies, our team is here to support you with kindness and clarity.