Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bellatwirls.com. Please note that returns will need to be sent to the following address: Nesto Building Residence Ajman B1 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bellatwirls.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bellatwirls.com.

At Bella Twirls, we want every little one to feel the magic in their new outfit. If you are not completely satisfied with your purchase, we are here to help.

Returns

Defective or Misrepresented Items: If your item arrives damaged, defective, or not as described, please contact us within 3 days of delivery. We will arrange for a repair, replacement, or refund at no additional cost to you.

Change of Mind" Returns: We gladly accept returns for unused items in their original packaging with tags attached within 7 days of delivery. Return shipping is on us—simply initiate your return through your account portal to receive your prepaid shipping label.

Cancellations
You may request a cancellation for your order at any time until the item has been fulfilled. Once the order has been processed for shipment, we are unable to cancel it.

Exclusions: For hygiene and safety, we cannot accept returns on personalized items or intimate accessories unless they are found to be defective.

How to Start a Return
Please visit your account portal to initiate your return request. If you have any questions, feel free to contact us at info@bellatwirls.com