Returns & Exchanges

Returns & Exchanges Policy

At Bella Twirls, we want every little one to feel beautiful, comfortable, and ready to twirl. If something is not quite right with your order, we are here to help.

Returns & Exchanges

We offer a 7-day return or exchange window from the day your order is received.
To be eligible for a return or exchange, the item must be:
  • unworn and unused
  • in its original condition
  • with tags attached
  • in its original packaging
  • accompanied by proof of purchase
Items sent back without first requesting a return or exchange will not be accepted.

Size Exchanges

If the size is not perfect, we are happy to offer an exchange for another size, subject to stock availability.
Once your return request is approved, we will guide you on the next steps. Exchanges are processed once the returned item has been received and inspected.

Returns for Store Credit

For eligible change-of-mind returns, we offer Bella Twirls store credit. Store credit does not expire and can be used toward another dress whenever your little one is ready for her next twirl.

Refunds

Refunds to the original payment method are offered only if:
  • the item arrives damaged
  • the wrong item was delivered
  • the item is defective
  • the item was misrepresented
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to post the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery at info@bellatwirls.com.
Please include your order number and clear photos of the issue so we can review it and help resolve it as quickly as possible.

Non-Returnable Items

We cannot accept returns or exchanges on:
  • items that have been worn, used, washed, altered, or damaged after delivery
  • items without original tags or packaging
  • personalized or custom-made items
  • intimate accessories
  • sale items or gift cards

Cancellations

You may request an order cancellation before the item has been fulfilled or dispatched. Once an order has been processed for shipment, we may be unable to cancel it.

How to Start a Return or Exchange

To start a return or exchange, please email us at info@bellatwirls.com and include:
  • your order number
  • item name
  • reason for return or exchange
  • clear photos, if the item is damaged, defective, or incorrect
We will review your request and guide you through the next steps.

Bella Twirls Promise

We are committed to making every Bella Twirls experience feel thoughtful, clear, and caring. If you need help choosing a size, exchanging a dress, or understanding our policies, our team is here to support you with kindness and clarity.